Job Details

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Donor Retention Officer - Supporter Services Unit, ActionAid Association

 

Job Title

Donor Retention Officer - Supporter Services Unit, ActionAid Association

Job Location

Bangalore

Nature of Employment

1-year contract

About ActionAid Association

ActionAid Association (AAA) is a national organization and an affiliate of ActionAid International federation, a global movement of people working together to further human rights and committed to defeat poverty and injustice. Working in India since 1972, AAA currently operates out of 12 Regional Offices, spread across 25 States and one Union Territory. A non-profit, AAA has been working with people, by building their agencies and solidarities at local, national and international levels.

 

For more details, please refer to our website –https://www.actionaidindia.org/

 

Experience

Qualification

2 years

Graduation

Nature of Job

Position Summary:

The  Donor Retention Officer will be the first point of contact for donor queries and feedback.   Using their knowledge as well as retention and cross selling skills, these professionals will address queries, provide support and get financial support from donors, as required, to keep them satisfied and enable ActionAid to receive funding.

 

He/she  are required to have an in-depth knowledge about the work of ActionAid (on which they will be oriented).

Duties and Responsibilities

Objective:     Retaining the Donors

Responsible for influencing the existing donors

1. Proven Experience as a telemarketer.

2. Excellent with Advance MS Excel and written Communication

3. Proven track record of successfully meeting the Target.

4. Proficient in English, Hindi and regional languages

5. Excellent Communication and presentation skills.

5. Skills in Negotiating and convincing the donors

6. Persistent and result oriented.

7. Captivating Voice clarity.

8. Patient and able to handle customer Attrition

 

Reporting

Senior Manager – Supporter Engagement/ Donor Retention

Travel

As per role requirements 

Skills and Competencies

Good in excel
Extensive usage of MS Excel (Aggregate function, VLOOKUP, Pivot table, Macros MIS reporting by using MS Excel)
Generate timely and accurate reports for analysis.

Implementation and analysis data to create daily, weekly, monthly, and quarterly reports
Knowledge in preparing charts and graphs.
Should have strong analytical skill as well as static skills and good communication skills

Generate timely and accurate reports for analysis. Creating MIS/ Dashboard

Skills: MIS, Excel, Charts, Pivot Table, VLOOKUP, MIS Reporting, Communication Skills, HLOOKUP, pivot tables.

 

Salary & Benefits

Approximately   Salary: ₹25,000.00 to ₹30,000.00 /month based on education, qualification and experience.

This includes PF contribution. In addition, other benefits like - Group Medical Insurance with coverage of Staff & Dependents; Personal Accident Insurance of staff. 

To apply

Please send your application, only on our ‘Standard Application Form’ available in the ‘Jobs’ section of our website: http://www.actionaid.org/india  through e-mail at recruitment.india@actionaid.org .Please mention in the subject line of your e-mail “Donor Retention Officer.”

 

Online applications are strongly encouraged to enable ActionAid Association to store your profile in a permanent database. Please visit ActionAid Association's e-Recruitment website at: www.actionaidindiajobs.org. The system provides instructions for online application procedures.

 

All applicants are encouraged to apply as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement. Applications received after the due date will not be accepted.

 

Only short-listed applicants will be contacted.

Last Date for Receiving Application

 

25 May 2019

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ActionAid is an equal opportunity and diversity sensitive employer and women, persons with disability, SC/ST/ OBC/Muslim candidates

are especially encouraged to apply.

Donor Retention Officer - Supporter Services Unit, ActionAid Association

Position Summary:

The  Donor Retention Officer will be the first point of contact for donor queries and feedback.   Using their knowledge as well as retention and cross selling skills, these professionals will address queries, provide support and get financial support from donors, as required, to keep them satisfied and enable ActionAid to receive funding.