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Donor Engagement Executive - Supporter Services Unit, ActionAid Association

 

 

 

 

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Job Title

Donor Engagement Executive- Supporter Services Unit, ActionAid Association

Job Location

Bangalore

Nature of Employment

1-year contract

About ActionAid Association

ActionAid Association (AAA) is a national organization and an affiliate of ActionAid International federation, a global movement of people working together to further human rights and committed to defeat poverty and injustice. Working in India since 1972, AAA currently operates out of 12 Regional Offices, spread across 25 States and one Union Territory. A non-profit, AAA has been working with people, by building their agencies and solidarities at local, national and international levels.

 

For more details, please refer to our website –https://www.actionaidindia.org/

 

Nature of Job

Position Summary:

The Donor Engagement Executivewill be the first point of contact for donor queries and feedback.   Using their knowledge as well as retention and cross selling skills, these professionals will address queries, provide support and get financial support from donors, as required, to keep them satisfied and enable ActionAid to receive funding.

 

These Specialists are required to have an in-depth knowledge about the work of ActionAid (on which they will be oriented).

Duties and Responsibilities

†   To be responsible for all donor queries from all channels, i.e., email, chat, tele-calling and follow up.  

†    To write effective emails to donors and communicate with them   on day to day basis

†    Managing donor relations effectively in order to control the attrition of donors on a monthly basis.

†    To resolve problems/queries by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating any unresolved queries/problems to concerned person.

†     To perform any other tasks assigned by line manager.

Familiarity and understanding of processes and systems.  

Reporting

Senior Manager – Supporter Engagement/ Donor Retention

Travel

As per role requirements 

Skills and Competencies

 The incumbent profile will be expected to drive the organisation efforts to Design, analyse, streamline and improvise reports as is required.  

 

Experience: 1 - 3 years

Role: MIS Executive

 

  • Any Graduation with Proficiency in MS Office and Advanced excel. 
  • Excellent written and verbal communication.  
  • Collate, analyse and distribute data for the Senior Manager.
  • Fluency in English and regional language. 
  • Generate additional reports for detailed analysis for business requirements.
  • Provide analysis of reports based on prescribed criteria. Improving reporting effectiveness as per functional needs.
  • Ensure accuracy & fulfilment of the reports produced. Create & Maintain critical data repositories safely and periodically.
  • Guide and direct team members on reporting data as per timeliness with accuracy.

 

Salary & Benefits

Approximately Rs.23,000/- to Rs. 25,000/- based on education qualification and experience.   

This includes PF contribution. In addition, other benefits - Group Medical Insurance with coverage of Staff & Dependents; Personal Accident Insurance of staff. 

To apply

Please send your application, only on our ‘Standard Application Form’ available in the ‘Jobs’ section of our website: http://www.actionaid.org/india  through e-mail at recruitment.india@actionaid.org .Please mention in the subject line of your e-mail “Donor Engagement Executive .”

 

Online applications are strongly encouraged to enable ActionAid Association to store your profile in a permanent database. Please visit ActionAid Association's e-Recruitment website at: www.actionaidindiajobs.org. The system provides instructions for online application procedures.

 

All applicants are encouraged to apply as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement. Applications received after the due date will not be accepted.

 

Only short-listed applicants will be contacted.

Last Date for Receiving Application

 

27 March 2019

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ActionAid is an equal opportunity and diversity sensitive employer and women, persons with disability, SC/ST/ OBC/Muslim candidates are especially encouraged to apply.

†   To be responsible for all donor queries from all channels, i.e., email, chat, tele-calling and follow up.  

†    To write effective emails to donors and communicate with them   on day to day basis

†    Managing donor relations effectively in order to control the attrition of donors on a monthly basis.

†    To resolve problems/queries by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating any unresolved queries/problems to concerned person.

†     To perform any other tasks assigned by line manager.

 
Familiarity and understanding of processes and systems.